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A critical factor in any effective software product is
support. We at E3 pride ourselves on making a commitment
to users of our software to be there for them with timely
and effective support.
First we offer telephone support with
almost immediate access to a skilled support technician.
If a support person is not immediately available when
you call, we promise to get back to you within 4 hours.
In addition, we offer remote
desktop sharing to allow you to show us the
problem or question you are having and to allow us to
demonstrate a solution to you, or even implement a solution
ourselves. As the saying goes, "a picture is worth
a thousand words" and this goes double for the
value of actually seeing what is going on directly.
Remote desktop sharing is like a "house call."
We can figuratively sit down with you at your own computer
and address your concerns.
Please
call 434-964-9568 for technical support or email us at
information@e3info.com.
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